Frequently Asked Questions

Welcome to the Poptropica Help Network‘s (PHN’s) FAQ section, for frequently asked questions. Rather than asking something that has already been answered multiple times before, please use this to search for the answer to something you may be wondering.

Tip: Use Ctrl+F on your PC (or Command+F for Macs) to easily find a search term.

Network Questions

This section contains answers regarding the Poptropica Help Network, which includes this blog (PHB), our chatroom (PHC), our YouTube channel (PHV), and our Twitter (PHT).

May I join the Poptropica Help staff?

Staff positions are up to the discretion of the current PHB staff team. That being said, we welcome you to guest-write for the blog, which you can learn more about on our Write for the PHB page. The page also highlights what we look for in potential staff.

write for phb

However, you don’t have to be a staff member to help out in other ways, such as replying to questions you see posted by others in the comments. Additionally, the PHC (Poptropica Help Chat) may be a great place for you to get to know other Poptropicans, including some PHB authors.

We’re currently not looking for new staff writers on the blog, but we would appreciate help over on our Poptropica Help Wiki! You can pitch in on this community project by adding and improving pages for items, characters, scenes, and islands in the world of Poptropica.

Additionally, if you would like to help us create video island walkthroughs for our YouTube channel Poptropica Help Videos (PHV), contact us for more details.

Are you guys the Poptropica Creators?

No, though we wish we were! If you’re curious about Creators, look no further than our Poptropica Creators Database.

The PHB and its various networks are made and maintained by fans of Poptropica. If you would like to contact Poptropica, you’ll want to use the contact link on the Poptropica homepage.

May I use some of the PHB’s content on my own website?

We worked hard to create our content (that includes everything from articles, tools, graphics, etc), and we do not want it stolen. Please, do not copy and paste directly from us without our permission – this is a serious offense called plagiarism.

If you wish to use anything, please ask first and give credit to the Poptropica Help Blog clearly at the top and hyperlink to our site. However, we would much rather you link site visitors directly to the PHB page in question.

Do I have to pay to use PHB and other Poptropica Help networks?

Nope, our services are completely free for you to enjoy! It doesn’t cost you anything.

Where do you get all those sneak peeks from?

Our sneak peeks are mostly from the official Poptropica Creators’ Blog. That’s the website the creators of Poptropica use to show us sneak peeks of upcoming islands and other cool stuff. You can also view special sneak peeks with the Daily Pop, and occasionally, some behind-the-scenes looks into Poptropica’s code.

There’s a new update you haven’t posted yet!

You can contact us about it, but it’s likely that we’re in the process of posting about it, or we won’t see your messages before posting the news. After all, we’re capable of checking for updates, just as you can. However, if you leave a tip we hadn’t known about yet, we’ll give due credit.

Why are there ads on the Poptropica Help Blog?

We run ads to keep this site running, but please note that we have no control over what ads are shown or where they are placed. If you find them intrusive, you can use an ad blocker on your internet browser to prevent seeing them. Additionally, logged-in WordPress.com users will not be shown ads on our site.

Poptropica-Related Questions

We try to help other Poptropicans with any problems they encounter with Poptropica. You can read the official Poptropica FAQ by clicking here, or try to find your question answered below. Here are some commonly asked questions and answers about Poptropica:

How do you go to different islands?

Go to the Main Street of the island you are on. Walk around until you see a rope dangling above you. Climb up that rope. It will lead to a blimp. Click on the blimp to travel. A map of Poptropica’s islands will show up. Simply click on the island you wish to go to, and the blimp will take you there!

How do you beat this island?

Check out the quest guides on this blog, they might help! They can be found on our Island Help page. We also have video guides, maps, and trivia pages for every island. If you still need island quest help, comment on the island’s page that you’re stuck on.

What is Poptropica, and what is the link to play it?

Poptropica is an online game, and this blog was made to give people help about Poptropica. In Poptropica you can do quests, customize your character, play head-to-head games with others and more! It’s an awesome game, so if you don’t have an account yet, we recommend for you to sign up as soon as you can! Visit Poptropica.com to play!

How do you talk to someone?

To talk to someone, just click on them! NPCs (non-player characters) will have automated dialogue. If you want to talk to another player, you have to go to a multiplayer room. Select a player to talk to, then click on the word “Chat” above their heads. You will be given 3 possible questions to ask the player. Choose one by clicking on it. Then 3 answers will be available to the other player. Wait for their reply while they consider which option to choose.

How do you get the jet pack?

Go to the Aircraft Graveyard on Early Poptropica Island (located past the Purple Giant in the sky), then move right and go past the brown aircraft and land on the white and red jet. Now jump off the white and red jet and you should land near, if not on, a yellow table. Sitting on the table should be a silver jetpack, walk over to it to get it! You should now have obtained an item – “Jet Pack”.

How do you change your name on Poptropica?

Once your account has been created, you can’t change its name. If you really want a different name, you can create a new account, but that would mean starting over. For a list of Poptropica names possible, click here.

Is <insert name here> Island real?

If it isn’t one of the islands that have already been released, or one of the islands that according to the Poptropica Creators will be released in the future, then it is probably, and most likely, just a rumor. Refer to the question-and-answer above for information on future islands. However, it is possible that the rumored island may one day be released. But there is also a chance that it may not be – so we will just have to wait and see.

I saw someone wearing this cool thing in a multiplayer room. How do you get it?

Click on the green shirt on the top right corner, and then click on the person wearing the thing you don’t know how to get but that you want. This will take you to the Costumizer screen with that person. Select what you want to wear, and then click the “Accept” button at the bottom of the Costumizer screen. (Note: Some items may not be Costumizable. However, you can add the person as a friend and use the Customize Anything glitch from our Glitching page to get anything they have on!)

Why won’t the game let me keep my advertisement cards?

Item cards earned through advertisement games are usually labeled as ‘For a limited time only.’ This means after the advertisement is gone from the game, so will the rewards. Some people are able to keep the rewards by earning them, then not logging in even long after the ad has disappeared.

I’ve won multiplayer games so many times, but why do I still not have 5 stars yet?

It is very easy to get the first few battle ranking stars, but once you reach around 4 stars you will notice it takes longer to get a higher ranking, which is why it is so rare to have 5 stars. Some have won over 100 games and are still only 4 stars in rank. We don’t know how long, or how many wins, it takes to get to 5 stars, but if you keep winning more and more games your chances to 5 stars will be bigger and with hard work and skill you may be able to achieve the honorable 5 stars rank. Good luck!

What are the phone codes for the cell phone from Nabooti Island? Are there any promo codes? Also, are there any glitches and cheats on Poptropica?

For a full list of phone codes and other glitches, click here for our Cheat Codes page. There’s all kinds of codes, including a randomizing glitch, the brain helmet, customizing anything, and more!

I’m having trouble with having the game automatically save for me like it should. I know I got a certain item, but when I logged back in it was gone! What can I do?

Try going to [Tools] (it should be at the top, in your browser) [Delete Browsing History] – Then delete the cookies and the temporary internet files. This is called clearing your cache. If that doesn’t work, it’s a glitch that may make you to be unable to finish the island.

In multiplayer rooms, why are some people called “Name Unknown”/ Why is my character called “Name Unknown”?

If people are being labeled as Name Unknown, Poptropica probably isn’t working properly for them. If you have this problem, read the Q-and-A above (#14) to see how you can fix the problem. If it won’t work, you might need to create a new account.

I forgot my username/password, is there any way to get it back?

If you forget your username, probably not, so make sure you keep your details somewhere safe in case you need them! However, if you know your username and have an email address associated with your Poptropica account, you can type in your username, then click OK. It will prompt you about forgetting your password. You can then get your password reset through email.

Why does Poptropica have membership? How can I get membership for free?

Poptropica makes money off of selling membership (as well as putting up ads in the game). Money is needed to support the website, and if they don’t earn that money, they may not be able to keep Poptropica running. (Think about it this way – It’s better to have membership in Poptropica than no Poptropica at all.) Also, you don’t have to buy it if you don’t want to, but you can still enjoy the game itself. You can’t get membership for free, unless someone else is nice enough to buy it for you (if that happens, be sure to thank them!). For a more in-depth look into whether buying membership is worth it, click here to our Membership Tour page.

When was Poptropica made? Who created it?

Poptropica was officially launched on September 2007. It was created by Family Education Network, a division of Pearson Education, Inc. Jeff Kinney, the author of the bestselling Diary of a Wimpy Kid book series, is also the creator of Poptropica.com (as stated in the back of some of his books).

Do I have to pay to play Poptropica?

Anyone can sign up for a Poptropica account free of charge, but paying extra money for Poptropica membership gives you added benefits in-game.

There’s something wrong with my Poptropica account!

We’re sorry, but because we are not the Poptropica Creators, there is nothing we can do to help since we cannot change the game itself. You can try contacting them through the link on the Poptropica homepage. If something’s wrong with an island quest you’re on, such as missing items, try restarting the island.

My character is stuck somewhere and I can’t move! I’m trapped and there’s no way to get out.

Log into your Poptropica account and use the PopTransport tool to teleport to any other location. Note that you will have to go back to wherever you were to continue what you were doing, but at least you won’t be stuck anymore. If this does not work, contact Poptropica.

What is the promo code for the Lightning Knight and Medusa Surfer costumes from the Nintendo DS video game, Poptropica Adventures?

The code is different for each game that is purchased, and it can only be used once. It would be unlikely that someone who paid money for the video game would just give away their code, because only one Poptropica account is able to unlock the costumes. If you bought the game, you can find your unique code at the back of the instruction booklet.

Do you have a question of your own that isn’t listed here? Post a comment below or use our contact form and we’ll try to answer it for you. You should also check first to make sure it’s not a question that we have already answered before by reading the questions above, reading the official Poptropica FAQ, and searching the rest of our blog with the search bar at the top. If all else fails, contact Poptropica about your issue.

(c) Poptropica Help Network

818 thoughts on “FAQ”

  1. Whenever I go to Poptropica website it takes me to the island tour page, not the login page. I’ve tried everything and it still won’t take me to the login page!! So if you could help I’d appreciate it.

    1. maybe it is a glitch. unfortunately i am not sure what to do. have you tried reloading? maybe turn the device on then off again?sorry i could not be much help

  2. I need help someone answer this as soon as possible.everytime I long on to poptropica and I go on to an island it keeps going ont to the main menu so I have to make a new account.i can tell u theres nothing wrong with my computer because same happens at school and cousins and there must be something wrong please help.

    1. this may be a bit late but this happened to me too at school. have you tried checking the internet or maybe the game is just slightly faulty. hope i could help! if not i am terribly sorry

  3. Hey everyone!!!!! I am Sunshiney44. You can friend me at Supersingerstar1. If you have any questions, please reply here to ask me. I am also a champion for Early Poptropica, Shark Tooth, Mystery Train and Charlie and the Chocolate Factory Islands. Thank you and God bless!!

  4. i made a new charecter because i lost my username and password and i clicked enter poptropica and clicked on mocktropica and it load for a few seconds then took my back to the title screen saying are you a newplayer or a returning player!!

  5. My players eyes r closed and wont open.it looks really ugly. how do i open her eyes?

    Slanted Fish: You can press Ctrl+Shift+R to randomize your character, but it’ll change the whole look (including eyes).

  6. I can’t access my photos anymore. I think it may be because I saved a photo of the Return to Oz ad items. Is there a way to fix this problem? I am Phiell1.

    1. Well as far as I know, there shouldn’t be… I know it sounds like a cliche, but have you logged out and logged back in yet? If you have, you might try using another browser (again, a cliche d: ) ie: if you use Chrome, try Opera / Internet Explorer (I’d say Firefox, but that never works on Pop for me).

      Hope it helps, but I’ll reply again if I find anything else that might help c;

  7. Why do my comments say “Your comment is awaiting moderation?” ~Tikal

    Slanted Fish: It means the comment must be approved before it shows up on this site.

  8. Fishy, May I please use this for my website. I promise I will credit you.

    Slanted Fish: Be sure to give credit to the Poptropica Help Blog with a hyperlink at the top. 😉

  9. Help! I’ve completed Survival Island Episode 2: Hook, Line and Sinker already, and I went to return to the island to remove the fishing rod from my Poptropican, but I cannot leave the island to get back to other islands on the map! Please help.

    1. On SUIs (sound-updated islands, such as Survival), you can travel to other islands by clicking on the Menu button in the top right corner and clicking on the yellow blimp to be brought to the map with all the islands. 🙂

  10. Hey there Slanted Fish can i become a PHB staff?

    Slanted Fish: Please refer to the first Q&A on this page.

  11. Hey! I’ve seen that u reply like inside the comment with bold letters, how do you do that without adding another comment? I have a blog and I want to do that too, it would be super helpful! Thanks! 🙂

    Slanted Fish: Refer to the PHB’s Typing Tricks page, and also, edit a comment to add to it.

  12. i dont know why but my poptropican is shorter than average people and i dont know what to do!!!!!!!!!!!!!!!!

  13. My backpack won’t load in any of the islands! I can’t get any of my items in order to complete an island or my costumes. Please help!

    1. Are you in a sound-updated island {otherwise known as an SUI}? Sometimes in those the backpack says ‘Under Construction’. One time with mine, even after I left the SUI, it still wouldn’t load. If that’s the case, be sure to refresh your page, log out and log back in, or exit out of the page completely. I hope this helps! :mrgreen:

  14. I changed my character’s costume using an npc (non-player character) standing in the room. Now, I want to change my costume back to my casual clothes, but it’s not working. Help!

  15. When I move to another spot it takes me back to the home page like is this a glitch?!!
    I have been looking all over for the answer but I couldn’t find one.

  16. In the Early Poptropica common room, a ring of stars appeared around my character and then not too soon after, sparkles appeared on my character. Any ideas why? >_> My Poptropica name is Kenyotah.

    Slanted Fish: It’s just a glitch – it usually disappears when you leave a room. 😛

  17. how do you remove ads in poptropica

    Slanted Fish: You can’t – besides, some ads award prizes or have games. 🙂

  18. Can someone help me every time I try to log in with my already created account the screen goes black and then takes em back to the same home page It is so so so fruterating

  19. I was just about to battle Zeus in Mythology Island. So my page is loading. But it won’t stop loading. I tried refreshing the page and relogging. It brings be back to the same place. I can’t play any other islands as well.

  20. because i could not comment anywhere else,i have here so,i started a Poptropican band but i did not decide a name so call us the pop-band meet us every Wednesday, Thursday, and Friday even thouh sometimes not here on fridays, keep your eyes peeled!! 🙂 if you can ( RIGHT NOW!!!!!!!!!!!!!!!!!!!!!!! ) you can come and see me my band is not here 😦 but im just practising luckly;):) so come ( in the shark tooth common room ) now

  21. Everytime I click to go to an Island or room or store or anything, it takes FOREVER to load. I have to keep relogging in. but still loads for forever. HELP? I’ve been a dedicated potropican since I was around 9 or 10 I am now 15 xD

  22. This happened with my old account too, whenever i try to go to another island the loading screen is just there forever, i’ve tried clearing my browser history and i’ve created a new account but it still keeps doing it!

  23. i am having trouble with the transition between two scenes. the poptropica loading thing just keeps loading. iv tried restarting the page but nothing seems to work. help?

  24. I logged in my account and clicked in the Mystery of the Map Island, however the poptropica icon just freezes in the middle of the window. I’ve pressed the reload button but then I have to enter my username and password again. However, it doesn’t work at all. So, I’ve tried to press the ‘previous page’ button, the window reloads again, but I do not have to sign in again. Still, the icon just freeze in the middle, again. I was trying to use a new player, which I could successfully get in the island. But I want to use my own account because I don’t want to lose any records. I was using chrome and I’ve tried to use other browsers as well. But it just. won’t. work. 😦 I’ve played the demo of this game before, I like the idea of this island, but now I was a bit disappointed of the loading problem. Can anyone help?

  25. When dose poptropicon 3 come out to people who are not members of poptropica

    slantedfish: It’s already out for everyone.

  26. i am one wimpyboard walk and i cant beat himalayan hurl i tried like a thousand times bu i still cant get it right help me

    slantedfish: You need Rowley’s lucky rabbit’s foot – see our Wimpy Boardwalk Guide for more details. 😉

  27. What in the world am i suppose to do.Yesterday i went on poptropica it worked now today July 8,2015 it says cant load plugin and i dont know what to do i have a windows 8 plz help me.

    slantedfish: Make sure your Adobe Flash is updated, and keep trying – or contact Poptropica support!

  28. I recenetly got the vanish thing for my outfit (its pretty cool) but when I go into my game, it doesn’t show up and it was 250! I don’t want to have wasted my coins on something that doesn’t work! It says I have it on and when I go into my friends list, it shows I do too. But in game, I don’t. Help?

    1. @Grace It might be a glitch, I have the phantom power too and it works properly. Why not reload the page or log our from poptropica and log in again or use a different browser. But if that doesn’t work either I guess you need to contact poptropica about this.

  29. how do you restart your adventure? I play on computer. Can anyone help me?

    slantedfish: Go to your map (or settings for colored islands) and click “restart island”.

  30. Hey, just wondering, but is there a specific way that this blog sorts the comments? Hope you can answer soon.

  31. Can I create an account on the phone app so I can play with the same character and achievements on the computer so I can play on more islands? Or do I have to make a completely different character to play on the computer?

    slantedfish: You can import your look from the computer to the app, but other than that, everything is separate.

  32. How do you post a picture in the comments box?

    slantedfish: Post the url of the picture on a separate line in your comment (without other words on the same line).

  33. How do u log in to your old account in the app?i downloaded the app,when i opened it it only says “new player”

    slantedfish: You can’t connect your online account to the app, but you can import your look. 😛

  34. I’m on Escape From Pelican Rock and there is a dog that has latched itself onto my butt. I can’t get it if off. Help.

  35. Can I PLEASSEEE be able to transfer my account to another

    slantedfish: Sorry, that’s currently not possible.

  36. I’m on Escape from Pelican Rock and the artist prisoner (Van something..) is not giving me back my silver pasta thing.

  37. I need help; I’m on the island Mocktropica and I set it to nighttime and received my counterfeit coins and gave the “pop-coins” to the innovator guy who keeps coming up with ideas, and for some reason, it takes quite a while to load and I feel as though it won’t load at all. Usually, the loading in Poptropica takes like 3-5 seconds but this loading to get out of the main street takes minutes… and even longer. How can I fix this? And how can I make it so it won’t load that long? Thanks!

  38. i was wondering if anyone had the winged skull shirt from the goth guy that used to be at reality tv?

  39. Help! I was looking up promo codes and when I logged back into Poptropica, I had WHITE STARS (that look like they had something to do with the Galactic Hot hot dog costume that I got dog) circling me! I tried customizing, reloading the game, nothing worked! I nearly had a heart attack when I saw them! Please help soon, I play this game a lot and REALLY don’t want to have to restart the game! My username is sienaq. PLEASE HELP!

    -Fierce Panda

  40. Im in the spy level. I was talking to Dr. Spyglass, and i got the code. He went to the upstairs room, and i cant get there. WHAT DO I DO!!!!

  41. I make an account on poptropica on mobile app. I look for the save button and its not there. What do I do?

    slantedfish: It should save automatically.

  42. every time I exit a room or go to the side it spawns me at the the main entre like on astro knights when I go to the top of the windmill it spawns me at the bottem

  43. hello i would just like to say thank you to the PHB because i couldn’t of achieved the 28 islands i have completed without your help! thank you! you guys are so cool and i would be sooooo happy if i were to be accepted into the PHB! also if you guys want to friend me my username is sophiamaebh and can you please tell me yours so we can be friends! #lovePHB

    o o

    cool coyote, out!

  44. if you guys need any help i am a champion at :

    poptropolis games(completed 4 times)

    reality tv(7 times)

    and timetangled (i time on each account i have)

  45. Help!! When I enter a room and then exit, it always spawns me at the beginning/ start point. Also, if the room I exit has an upstairs, and I try going upstairs after I’ve been to the downstairs, it spawns me at the downstairs. how do I stop this glitch?

  46. I’m playing poptropica through the app & when I try to build the fire on survival island, it does not give me the option to “blow on the fire” how can i fix this?

  47. Since Poptropica has been updated a lot, the older islands still have the “save” button at the bottom of the screen. But the newer islands don’t. How do I save on the newer islands?

  48. I get stuck on the loading screen all the time now and I was trying to play last night but I couldn’t because I couldn’t get off the loading screen! I disconnected and connected my wifi again and I must’ve logged back in about 4 times and I managed to play this morning but after I completed PoptropiCon Island it took me to the loading screen and I was stuck again. I’m stuck again now after logging back in, please help lol

    slantedfish: Try contacting Poptropica support for technical help!

  49. So, I’ve been trying to complete monster carnival island for about two weeks know but every time I try to go to main street it won’t load but everything else will load very quickly. I’ve already restarted the island and plan to do it again. I’ve checked my internet, my adobe flas, and I’ve already have used a different browser.

  50. I made a new character since none of my old logins work and i’m currently at SkullDuggery island and everytime I go for the money the lady threw away it keeps putting me back at the blimp. what do I do?

  51. Im stuck on spy island. Im at the eyeglass shop (and passed the test) but whenever I go in through the ladder door … IT PUTS ME ON THE BOTTOM SHOP PART! I tried logging out and back in, redoing the island … multiple times! what do I dooooo?! D:

    Oh also on atlantis … I’m at the last part of the game and EVERY TIME I RELOGIN OR WHATEVER … IT CRASHES!! Somebody please help me … I dont wanna redo the whole island again … it crashed so many times on this one …

  52. Hi! Im trying to play the older Poptropica, but it wont work for me! I create my new character and all that, and when I go in the blimp to play, it just takes me back to the Poptropica site? It wont let me play the older Poptropica! I’ve tried playing it on Google crhome and Firefox, and trnothing has worked! Some one please respond soon!

  53. I’m playing steamworks island and right now i’m on the part where you have to go into Zach’s room, walk across the rope, and get the mech crank. But every time I click exit to go onto the ledge my character spawns at a completely different location in the same section of the map.

    slantedfish: Sorry to hear about this glitch. Contact Poptropica support for help.

  54. On spy island I passed the eye exam and Dr. Spyglass tells me to meet him upstairs, every time I go it spawns me to downstairs where the eye exam was taken. PLEASE HELP it keeps spawning me to different locations on different islands.

    1. Most of our graphics come from Poptropica, sometimes mixing and matching different graphic elements of theirs and adding text and other imagery with programs like Photoshop. Our site background was made by Poptropica, and I posted some hue variants of it here. The current version isn’t on there, but that was grabbed from a book promo page Poptropica had some time ago that’s not around anymore.

  55. I keep getting this error message while I’m playing the game that says something like, “Hey there! There is no such login & pass_hash. Login = ‘[insert username]'” Then it has an OK button and when I click the OK button it takes me back to the login screen. Help!

  56. every time i log in it say “oops! an error occurred while you were trying to connect please try again later

  57. so pretty much I haven’t been on this game for 4+ years and so much has changed. in the clothing store place there is only like 10 outfits? I remember there used to be like hundred of items. Is this just me??

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