FAQ

Frequently Asked Questions

Welcome to the Poptropica Help Network‘s (PHN’s) FAQ section, for frequently asked questions. Rather than asking something that has already been answered multiple times before, please use this to search for the answer to something you may be wondering.

Tip: Use Ctrl+F on your PC (or Command+F for Macs) to easily find a search term.

Network Questions

This section contains answers regarding the Poptropica Help Network, which includes this blog (PHB), our chatroom (PHC), our YouTube channel (PHV), and our Twitter (PHT).

May I join the Poptropica Help staff?

Staff positions are up to the discretion of the current PHB staff team. That being said, we welcome you to guest-write for the blog, which you can learn more about on our Write for the PHB page. The page also highlights what we look for in potential staff.

write for phb

However, you don’t have to be a staff member to help out in other ways, such as replying to questions you see posted by others in the comments. Additionally, the PHC (Poptropica Help Chat) may be a great place for you to get to know other Poptropicans, including some PHB authors.

We’re currently not looking for new staff writers on the blog, but we would appreciate help over on our Poptropica Help Wiki! You can pitch in on this community project by adding and improving pages for items, characters, scenes, and islands in the world of Poptropica.

Additionally, if you would like to help us create video island walkthroughs for our YouTube channel Poptropica Help Videos (PHV), contact us for more details.

Are you guys the Poptropica Creators?

No, though we wish we were! If you’re curious about Creators, look no further than our Poptropica Creators Database.

The PHB and its various networks are made and maintained by fans of Poptropica. If you would like to contact Poptropica, you’ll want to use the contact link on the Poptropica homepage.

May I use some of the PHB’s content on my own website?

We worked hard to create our content (that includes everything from articles, tools, graphics, etc), and we do not want it stolen. Please, do not copy and paste directly from us without our permission – this is a serious offense called plagiarism.

If you wish to use anything, please ask first and give credit to the Poptropica Help Blog clearly at the top and hyperlink to our site. However, we would much rather you link site visitors directly to the PHB page in question.

Do I have to pay to use PHB and other Poptropica Help networks?

Nope, our services are completely free for you to enjoy! It doesn’t cost you anything.

Where do you get all those sneak peeks from?

Our sneak peeks are mostly from the official Poptropica Creators’ Blog. That’s the website the creators of Poptropica use to show us sneak peeks of upcoming islands and other cool stuff. You can also view special sneak peeks with the Daily Pop, and occasionally, some behind-the-scenes looks into Poptropica’s code.

There’s a new update you haven’t posted yet!

You can contact us about it, but it’s likely that we’re in the process of posting about it, or we won’t see your messages before posting the news. After all, we’re capable of checking for updates, just as you can. However, if you leave a tip we hadn’t known about yet, we’ll give due credit.

Why are there ads on the Poptropica Help Blog?

We run ads to keep this site running, but please note that we have no control over what ads are shown or where they are placed. If you find them intrusive, you can use an ad blocker on your internet browser to prevent seeing them. Additionally, logged-in WordPress.com users will not be shown ads on our site.

Poptropica-Related Questions

We try to help other Poptropicans with any problems they encounter with Poptropica. You can read the official Poptropica FAQ by clicking here, or try to find your question answered below. Here are some commonly asked questions and answers about Poptropica:

How do you go to different islands?

Go to the Main Street of the island you are on. Walk around until you see a rope dangling above you. Climb up that rope. It will lead to a blimp. Click on the blimp to travel. A map of Poptropica’s islands will show up. Simply click on the island you wish to go to, and the blimp will take you there!

How do you beat this island?

Check out the quest guides on this blog, they might help! They can be found on our Island Help page. We also have video guides, maps, and trivia pages for every island. If you still need island quest help, comment on the island’s page that you’re stuck on.

What is Poptropica, and what is the link to play it?

Poptropica is an online game, and this blog was made to give people help about Poptropica. In Poptropica you can do quests, customize your character, play head-to-head games with others and more! It’s an awesome game, so if you don’t have an account yet, we recommend for you to sign up as soon as you can! Visit Poptropica.com to play!

How do you talk to someone?

To talk to someone, just click on them! NPCs (non-player characters) will have automated dialogue. If you want to talk to another player, you have to go to a multiplayer room. Select a player to talk to, then click on the word “Chat” above their heads. You will be given 3 possible questions to ask the player. Choose one by clicking on it. Then 3 answers will be available to the other player. Wait for their reply while they consider which option to choose.

How do you get the jet pack?

Go to the Aircraft Graveyard on Early Poptropica Island (located past the Purple Giant in the sky), then move right and go past the brown aircraft and land on the white and red jet. Now jump off the white and red jet and you should land near, if not on, a yellow table. Sitting on the table should be a silver jetpack, walk over to it to get it! You should now have obtained an item – “Jet Pack”.

How do you change your name on Poptropica?

Once your account has been created, you can’t change its name. If you really want a different name, you can create a new account, but that would mean starting over. For a list of Poptropica names possible, click here.

Is <insert name here> Island real?

If it isn’t one of the islands that have already been released, or one of the islands that according to the Poptropica Creators will be released in the future, then it is probably, and most likely, just a rumor. Refer to the question-and-answer above for information on future islands. However, it is possible that the rumored island may one day be released. But there is also a chance that it may not be – so we will just have to wait and see.

I saw someone wearing this cool thing in a multiplayer room. How do you get it?

Click on the green shirt on the top right corner, and then click on the person wearing the thing you don’t know how to get but that you want. This will take you to the Costumizer screen with that person. Select what you want to wear, and then click the “Accept” button at the bottom of the Costumizer screen. (Note: Some items may not be Costumizable. However, you can add the person as a friend and use the Customize Anything glitch from our Glitching page to get anything they have on!)

Why won’t the game let me keep my advertisement cards?

Item cards earned through advertisement games are usually labeled as ‘For a limited time only.’ This means after the advertisement is gone from the game, so will the rewards. Some people are able to keep the rewards by earning them, then not logging in even long after the ad has disappeared.

I’ve won multiplayer games so many times, but why do I still not have 5 stars yet?

It is very easy to get the first few battle ranking stars, but once you reach around 4 stars you will notice it takes longer to get a higher ranking, which is why it is so rare to have 5 stars. Some have won over 100 games and are still only 4 stars in rank. We don’t know how long, or how many wins, it takes to get to 5 stars, but if you keep winning more and more games your chances to 5 stars will be bigger and with hard work and skill you may be able to achieve the honorable 5 stars rank. Good luck!

What are the phone codes for the cell phone from Nabooti Island? Are there any promo codes? Also, are there any glitches and cheats on Poptropica?

For a full list of phone codes and other glitches, click here for our Cheat Codes page. There’s all kinds of codes, including a randomizing glitch, the brain helmet, customizing anything, and more!

I’m having trouble with having the game automatically save for me like it should. I know I got a certain item, but when I logged back in it was gone! What can I do?

Try going to [Tools] (it should be at the top, in your browser) [Delete Browsing History] – Then delete the cookies and the temporary internet files. This is called clearing your cache. If that doesn’t work, it’s a glitch that may make you to be unable to finish the island.

In multiplayer rooms, why are some people called “Name Unknown”/ Why is my character called “Name Unknown”?

If people are being labeled as Name Unknown, Poptropica probably isn’t working properly for them. If you have this problem, read the Q-and-A above (#14) to see how you can fix the problem. If it won’t work, you might need to create a new account.

I forgot my username/password, is there any way to get it back?

If you forget your username, probably not, so make sure you keep your details somewhere safe in case you need them! However, if you know your username and have an email address associated with your Poptropica account, you can type in your username, then click OK. It will prompt you about forgetting your password. You can then get your password reset through email.

Why does Poptropica have membership? How can I get membership for free?

Poptropica makes money off of selling membership (as well as putting up ads in the game). Money is needed to support the website, and if they don’t earn that money, they may not be able to keep Poptropica running. (Think about it this way – It’s better to have membership in Poptropica than no Poptropica at all.) Also, you don’t have to buy it if you don’t want to, but you can still enjoy the game itself. You can’t get membership for free, unless someone else is nice enough to buy it for you (if that happens, be sure to thank them!). For a more in-depth look into whether buying membership is worth it, click here to our Membership Tour page.

When was Poptropica made? Who created it?

Poptropica was officially launched on September 2007. It was created by Family Education Network, a division of Pearson Education, Inc. Jeff Kinney, the author of the bestselling Diary of a Wimpy Kid book series, is also the creator of Poptropica.com (as stated in the back of some of his books).

Do I have to pay to play Poptropica?

Anyone can sign up for a Poptropica account free of charge, but paying extra money for Poptropica membership gives you added benefits in-game.

There’s something wrong with my Poptropica account!

We’re sorry, but because we are not the Poptropica Creators, there is nothing we can do to help since we cannot change the game itself. You can try contacting them through the link on the Poptropica homepage. If something’s wrong with an island quest you’re on, such as missing items, try restarting the island.

My character is stuck somewhere and I can’t move! I’m trapped and there’s no way to get out.

Log into your Poptropica account and use the PopTransport tool to teleport to any other location. Note that you will have to go back to wherever you were to continue what you were doing, but at least you won’t be stuck anymore. If this does not work, contact Poptropica.

What is the promo code for the Lightning Knight and Medusa Surfer costumes from the Nintendo DS video game, Poptropica Adventures?

The code is different for each game that is purchased, and it can only be used once. It would be unlikely that someone who paid money for the video game would just give away their code, because only one Poptropica account is able to unlock the costumes. If you bought the game, you can find your unique code at the back of the instruction booklet.

Do you have a question of your own that isn’t listed here? Post a comment below or use our contact form and we’ll try to answer it for you. You should also check first to make sure it’s not a question that we have already answered before by reading the questions above, reading the official Poptropica FAQ, and searching the rest of our blog with the search bar at the top. If all else fails, contact Poptropica about your issue.

(c) Poptropica Help Network

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818 thoughts on “FAQ

  1. Sara says:

    I am a college student who plays Poptropica with my little sister, and we have been playing together for over a year now. Recently, I have been getting the error message “Adobe Flash was unable to establish a connection to Poptropica. Please try again or try a different browser.” My computer is relatively new, but Poptropica has worked on my computer before and I have no parental controls on my computer. What can I do?

  2. Lauren says:

    I’m trying to log onto poptropica but a little error message keeps popping up saying to right click and change your local storage amount to 100 kb or higher but I have an apple computer and when I right-click, nothing like that comes up… Help!

  3. anthonypapa says:

    i am getting a message -adobe flash was unable to establish a connection
    if i try to login, if i make a new acctount it works and if i login on my laptop it works – i have tried using IE , chrome, and firefox and get the same message on all – all my plugins are updated

  4. Hi says:

    The last time I played my poptropica account was about a year or two and it’s still there dosent it take 6months to delete an account? Why is my old poptropica account still there?

  5. Jesse Weaver says:

    When I try to make a new account, I can never get any of the places you can go to load. I have tried multiple times over and over trying to change this. I do not know how to fix this and I am sure other people are having this problem too.

  6. Lillian Webster says:

    Ok, so I need help. I have been an active Poptropica-player for a few years now. And I go on every so often to complete a newly opened island. Yesterday, I went in to Poptropica to play Vampire Curse, except there was a problem. I signed in with my username and password, and then the site directed me to a page that asked me to sign up for Poptropica. Then, when I wouldn’t accept that, it said that my ‘game data had been lost for this session, please try logging in again.’ So I did. On my laptop, and desktop. Didn’t work. I tried this morning, afternoon, and night, and it still does the same thing. I want to keep playing on that account, because I’ve completed the most islands on it. Can someone help?
    Thanks.

    • popstarfanz101 says:

      Oh gee. I think your stuck there unless there is a customer service sight for poptropica. If there isn’t, you probably have to get a new account.

  7. Mary says:

    I don’t like having to start over on islands after I’ve already completed them. How do I get to the blimp when I’m all the way over to somewhere else without starting over on the island?

  8. Mary says:

    On Astro Knights island I’m stuck on where you have to ride the unicorn. Anyone have some kind of strategy to that or something?

    • popstarfanz101 says:

      Dear James,
      LOL!!! You’re SO funny!!!
      I don’t know why but when I heard they were making S.O.S island I thought it was going to be about a mystery. Kind of like Counterfeit island. I love mysteries. I’m going to be a detective when I reach college. I can’t wait!!
      -Iris

      • All Hallow's Undefined! says:

        Actually, the island is based on the book “Moby Dick”. Not that I read the book, I read Dork Diaries 4: Tales from a not so graceful ice princess! But the photo where you save the whale boy’s caption says “Call me, Ismael”, Which is the first sentence in the book. The boat is called “Pequod” or something like that,and the captain and whale are enemies. 🙂

    • popstarfanz101 says:

      Dear jo,
      I had that same problem on the computer I’m using to post this. You can either click that to download it or if you have another computer, try using that.
      Hope this Helps!!!
      -Iris

  9. Kayla (small tomato) says:

    it won’t let me go in the windows in wimpy wonderland. i tried everything. what do i do?

  10. justadoo444 says:

    I’ve seen the newest post to tell what Poptropolis tribe you’re going to join in the Sidebar. What is the Sidebar?

    Hijuyo: The Poptropica Creators’ Blog’s sidebar is the blue vertical division on the left, where it contains said poll and links to more Poptropica content. 🙂

    • popstarfanz101 says:

      well, you need to like click on your poptropica person’s head on the top of your poptropica screen. Then, you need to click this sign: +

  11. Dangerous Berry (Ivy.City) says:

    I need some help D:
    I went into the tron mini world and it put the tron suit on my character I took it off and my character is male now. I cant costumize any female items and when I went to the shop all the female costumes were replaced with male ones.

  12. Dad of Two Players says:

    My kids use poptropica. One son finds, in both IE and Chrome, that Flash freezes up and you get a script message so he can’t play after logging in. However, I have one son with no problems in the same browser using his own account. Any idea how one account behaves one way and the other behaves another way?

    Hijuyo: Are they using the same computer? If not, use the one that it works best on. If they already are, maybe it’s an issue with the account – perhaps try another one? Or try another browser, such as Firefox or Safari.

  13. Maya says:

    poptroica updated their site, and i can no longer see which islands i have completed. this is frustrating it used to be under the store link on the website but is no longer there. 😦 help

    Hijuyo: This info can now be found in your profile, which is in the Friends section.

  14. Golden Sponge says:

    Scary Tomato isent your walkthroghs Cheating?
    Forever and alway
    Golden sponge

    Hijuyo: Walkthroughs are for when you’re stuck on an island and need help on what to do. You don’t have to use them unless you want to. Poptropica itself even makes their own guides on an app.

  15. popstarfanz101 says:

    Just because I haven’t been on my poptropoica account, I can’t remember my password. Isn’t there someway to access the account again?!

    Hijuyo: Only if you had an email attached to the account – you may be able to reset your password via email.

  16. Fearless Hero says:

    I want to download Poptropica for my other computer ince it wont connect to the internet. I there a link to get it? Please!

    Friend me: jellybeanskittlez

    Also am stuck on the end of counterfeit island and I cant win! I keep loing the painting and i cant get the strange guy up high enough!

    • Tania Muro says:

      just catch the paintings.when black widow gets mad(when she turns red)that gives u a few seconds to lift the guy up.keep doin that and you will win

  17. Cuddly Sponge says:

    On Counterfeit Island I got the medallion and when I go to all my medallions it has a sign that says “und” and it doesnt count on all of them I have done?

  18. Tania Muro says:

    On an island i went in the advertisement of tron:uprising.i was a girl when i came in.But when i finished playing the advertisement it changed me into a boy!My skin turned white my hair black and curl.What should I do!!??Please dont try 2 email me.i cant seem to log on

  19. cleanshark says:

    I have a question Hijuyo, how in the world did you upload images from the Creator’s Blog? I want to know how to do that!

    Hijuyo: You can copy and paste them into posts or upload them via their image link. If you have more blogging questions, please look it up elsewhere – this is a Poptropica blog.

  20. charlotte brown says:

    I was once in a common room and copied a cool musket off of another character. The musket was exactly like the one lewis had in time tangled island. I lost it and until this day am trying to get it back. Can you help me with that?

    • popstarfanz101 says:

      Dear charlotte brown,
      Maybe if you try going to Time Tangled island you’ll find it. If you can’t, you better complete the island. If you do that and look closely enough for Lewis, surely you’ll find it.
      Hope this helps!!!
      -Iris

  21. Sydney says:

    Hey I have a question, when I play on google chrome and only chrome, the sides of the game (where the ads are) turn into the game?

    Slanted Fish: I don’t think it’s about whether you’re using Chrome, but the side ads don’t always appear on every page.

    • popstarfanz101 says:

      Dear Sydney,
      I know how that happens cause it happens to me every time.
      Sometimes either your computer is trying to find out what to load or
      the ads won’t show up so it shows that instead. Hope this Helps!!
      -Iris

  22. dotti11(Bendy Typhoon) says:

    My character is stuck in Twisted Thicket and trying to push something and I am unable to do anything or even move. I tried to use PopTransport but there isn’t an option to go to Twist Thicket. Help!

    Slanted Fish: Unfortunately, since it’s not an option, you might want to try going to another island, then coming back to Twisted Thicket.

    • popstarfanz101 says:

      Dear dotti11,
      Wow!!! Yikes!!!! Try clicking restart island. I know it will start the whole island over. But that’s probably your only option.
      HOPE this helps!!!
      -Iris

  23. Nid says:

    i am still logged in to my account yet i forgot my username. how to figure it out before logging out

    Slanted Fish: As of now, I don’t think you can. If you added any friends, try asking them if they remember what your username was when they added you.

  24. Flow says:

    ya ur right about da multiplayer one because im tried sooooo many times and won sooooo many times, but i haven’t yet gotten 5 stars yet. ive won more than ten times, and i am STILL at the end of four stars

  25. Maroon Lightning says:

    YA TOTALLY im still on battle ranking four and ive been working so hard. i think im never gonna get tp battle ranking of five. >.<

  26. Young Tiger says:

    i got a poptropica game card and put in the code correctly. but when i pressed enter for it to go through it said unable to go to host. And when i went to the page after i clicked Get Membership it said. Sorry there is an RMS erroe no transactions going through. Please Help!!!!

  27. Sonja says:

    are common rooms multiplayer rooms??????????????:) just wondering
    and i was wondering why i can’t log on and i’ve been playing for ever i have not played for like 2 months but just got back on just wondering:):):):):)!!!!

  28. Sonja says:

    also when I go to create a new charecter they don’t even have me create a password or a username it’s wierd then i can’t play with my charecter again:(:(??? why is that????????

    Shaggy: The reason behind why that happens is because you haven’t saved your character yet. To save, click the “Save” button in the bottom-right corner. 😉

  29. Rachel says:

    HELP! I can’t log in to my Poptropica account on my computer anymore. Nobody can log in to their account on my computer. I can get on to the Poptropica site, but when I try to log in it says that Adobe Flash was unable to establish a connection and everything. I can log in to my account on other computers and poptropica used to work on my computer. I really need help I don’t know what to do!

    • dangerous tummy says:

      How do you figure out what the bones are supposed on mythology island. the riddle was 15 bones of acient men take back six but still leave ten?

      • Fuzzy-B says:

        Remove 3 bones (left, bottom, right) from the first group of 5 bones, leaving 2 that form a T.
        Take away 1 bone (right) from the second group, leaving 5 that form an E.
        Take away 2 bones from the third group (top, bottom) to leave 3 that form an N.

  30. Tania Muro says:

    help!i was playing poptropica until i decided to go i the tron ad.I WENT IN AS A GIRL BUT WHEN I CAME BACK OUT I WAS A BOY!what do i do?

    • Slanted Fish says:

      You don’t have to finish the island to leave it. When you climb up the rope to the blimp and click travel, it should take you to the map, where you can choose another island to go to.

  31. Shelby says:

    er, I’m sort of stuck in Cryptids >.<
    There's a glitch I think, and like, on the far right side of the island, by Mews' mansion, there's that river, and somehow, I got stuck in there, and I can't get out, because it's too high to reach, and it won't let me go left…how do I fix this? o/o

    • popstarfanz101 says:

      Wow! I’ve finished that island and never had any trouble with what you are. I don’t understand how that could have happened to you.
      Maybe you should contact Poptropica Customer Service if there is one.

  32. popstarfanz101 says:

    Doesn’t everyone hate it when you get stuck in the middle of an island and you can’t get back to the blimp without clicking restart island?

  33. popstarfanz101 says:

    How come some of the people who are leaving comments have bolder writing? Help!!!!

    Slanted Fish: Staff on this blog can edit comments, like what I’m doing here, so we write in bold to distinctly show our reply.

  34. Maroon Lightning says:

    HELP!!! whenever my person walks, runs or jumps, there’s an orange dot with black outling in my person’s hand! it will not go away! how do i get rid of it?!
    IM DESPERATE FOR HELP

  35. Cameron says:

    when i get on poptropica it will not save i do not have an account but it wont let me make one what flash player plugin do i need to get

    Slanted Fish: You’ll probably need the latest version of Adobe Flash. You can download it from the Adobe website.

  36. Swagg21 says:

    I like Poptropica(r) sor far cause I am a new joiner, but everytime I try to save my stuff, like, when I make my new username and password, it always says ” An error while connecting to the database occured. Try a bit later”. I always try later, but still the same thing. Can someone please help me with this? I have a Windows 7 computer…

  37. Rainbow Star says:

    Hi its me Rainbow Bird! I was wondering how do you get rid of your poptropica account because I have one I barely used and I don’t want it anymore.
    User: RainbowBird13

    Slanted Fish: You can’t delete your Poptropica account. If you don’t want it anymore, just don’t go on it. 😛

  38. All Hallow's Undefined! says:

    I seem to be having a problem with poptropolis games. when I got to the power lifting, it won’t show the little meter with the moving target. I just stand there, I don’t even have the weight in my hands!!!

    Please help,
    Spotted Wolf

    (Yes, after many years of thinking, I FINALLY figured out my real name. Spotted Wolf. ;-))

  39. Ari says:

    Help! i’v completed S.O.S island and when he was giving me the medallion it froze, so i logged out then logged back in. When i clicked on inventory it says i do not have the medallion but when i click on people it says i have already finished the island.

    • Slanted Fish says:

      You can try talking to the captain again to see if he’ll give you the medallion, and check your profile to see if the medallion for SOS Island shows up in the display of how many medallions you’ve earned. If it does, it’s just a glitch that it doesn’t show up in your inventory even though you have beaten the island.

  40. zhara says:

    i’ve been trying to get on my account and login in but it said Adobe Flash wasn’t able to establish a connection and other stuff so what shpuld i do fools?

    Slanted Fish: Update your Adobe Flash player and watch who you’re calling fools…

  41. Spotted Wolf says:

    Something just happened…

    I logged off wearing a white sash and a hotdog.
    I logged on wearing a ghost story medallion and a time freeze clock.
    Why did this happen!?!?!?!!?!?

    Slanted Fish: It could either be a glitch or you logged into a different account?

    • Fearless Heart says:

      No. It was my account. Hmmm… well I did have time freeze and the medallion in my inventory, but why do you think they could have been on me!?!?!?!

  42. Chess says:

    One of my friends has this really cool pink and green hair style, but I can’t find it in costumes and it won’t highlight so I think it’s from one of those advertisement game prizes, but I’m wondering if there’s some kind of code or cheat I could use to get it?

    • Slanted Fish says:

      I think the hairstyle you’re referring to is the one of Venus from Monster High. It’s from a retired advertisement building, but you can access it with the Poptropica Ad Transporter tool (click here) – scroll down and select Monster High Party: Venus.

  43. Blue Shell says:

    I know someone already asked this, but nowadays, they got rid of the poptropica “minimizer” feature. So, I’m stuck being big, your answer is no longer valid, and I don’t know how to turn back small again. Please help.

    • Slanted Fish says:

      The code is different for each game that is purchased, and it can only be used once. It would be unlikely that someone who paid money for the video game would just give away their code.

  44. Blue Melon says:

    On poptropica, I was able to change my clothes. But when I try to change my clothes it loads for a long time. Please help!

  45. Greedy Pear says:

    My customizer doesn’t work. It worked 2 times, then when i tried to do it again it just said loading and I couldn’t quit out of it, so I had to exit the game completely, quitting out of the browser. i tried again and it didn’t work and whenever I try to do the customizer, the customizer window pops up and says “Loading” and it just stays like that forever until I quit out of the browser.

  46. Perfect Fish says:

    i reset time tangled island but all i got was a blue screen like the sky and a down direction arrow. my character isn’t visible anywhere and i can’t leave. can anyone help?

  47. Rainbow Star says:

    What if you have a poptropica account that you want to donate because I have one and I think it would be nice to let someone have it. Hey Slanted Fish you should make a page specifically for letting people give unwanted acounts away. 😉

    • Slanted Fish says:

      Sorry, but since people can change passwords, it probably won’t work very well. People might also just take the account without saying thanks. If you don’t want to play with your account anymore, just leave it be – you never know if you’ll want to return to it one day! 😛

  48. vivian says:

    I saw someone with pink and green hair in a common room but couldnt customize it, and it also wasn’t in the store! How can I get it?

    • Slanted Fish says:

      I did answer this question already but here it is again: I think the hairstyle you’re referring to is the one of Venus from Monster High. It’s from a retired advertisement building, but you can access it with the Poptropica Ad Transporter tool (click here) – scroll down and select Monster High Party: Venus.

  49. Brian Gagnon says:

    How do you get a musket belt for a pirate on Poptropica? Can someone please help me? I’m trying to make an awesome pirate costume but I need this one last item.

  50. Young Shield says:

    Hi. I have a question regarding my avatar’s costume. Where can i get a black suit with a blue tie? If anyone knows, pls. reply. Advanced thanks!!!

    • Fearless Rock says:

      It’s just a common glitch. The “Sparkling” effect is a member item retrieved from the snow globe in the Shrink island Shrink shot. Apparently a member or a former-member as put this item on, to every user it’s different, the sparkles end up in them!

  51. Curious Spinner says:

    I need help. My poptropican always follows my mouse. Even when I’m not clicking the mouse button? I keep on falling in “Vampire Curse Island,” because of the fact that my poptropican follows the arrow when it changes the screen to Count Bram. Then I fall off the towers and ledges and I have to try again. What should I do?

    • popstarfanz101 says:

      try signing out, and then sign back in. once you try that, if it’s still acting up, reload the page once more. if it’s still not working, contact poptropica and request a search for glitches.

  52. raykawolf says:

    I know how to hold black juice cup AND how to get cat whiskers and ears.
    To get the juice, go and fill up your cup all white at the ice cold drinks station. While you are drinking press Ctrl/Command Shift and S. The mouse should be swirling, so click the back button and you’ll be holding a cup of black juice.
    As for the cat…
    Click on the cat and then click on friends immediately. Click on the first friend and scroll to the right for a long time until you cannot see them anymore—you have to pass at least five people. Then, you click on the little blue customizing shirt next to the trash can and plus icon, and a standing cat will appear! You can customize the ears and whiskers, but sadly nothing else, like the tail:(

  53. Grey Tiger says:

    Most of the time, when I go to customize, it won’t load and I have to refresh the page because it won’t let me hit cancel or accept either. I’ve gotten it to work a couple times, but I’m trying to use the porter costume and doesn’t work. Help!!!

  54. Purple Rhomb says:

    I’ve been wondering,why can’t I play “Poptropolis Games” Island in 2013?I try to open it,but it’s blocked….

  55. Quiet Moon says:

    I’m having trouble opening Poptropica, whenever I try to open anything beginning with http://www.poptropica.com/ it will redirect me to an error page. I’m unable to get on the membership page, and the main site although my computer is working except for those sites. Can somebody tell me what’s wrong and how to fix it?

  56. :) says:

    you know there is a way to change your name? when you first make an account, click ‘change all’ and it’ll give you a new character. I usually just click that a bunch of times until I get a name I like,then customize my character from there 🙂

  57. I_am_a_one_directioner_4eva!!!!!!! (Niall is awesome!!!!!!!) says:

    I have a question. I completed 24 carrot island a while ago and now it has colour and I have to do it again but I still have the medal. Are all the islands eventually going to upgrade to the newer version of poptropica and will I have to do them again?

  58. Rylee says:

    How can I get to the rat guy? My character’s a girl and it’s not letting me into the Mens’ Bathroom (which is where the Rat Cave is). What do I do? {{{Super Power Island}}}

    • popstarfanz101 says:

      The girls’ bathroom is usually the one that works. Once you get there, you must enter the seaward and then go in different places inside and click on the wheels. The wheels will change the height of the water and allow you to step onto certain platforms and keep pressing wheels until eventually you are brought to an entrance. Go inside and you will find the rat man.

  59. popstarfanz101 says:

    You can change your poptropican’s entire look with three presses! It is a glitch, and it’s awesome! I consider it “The Poptropica Look Generator”. Hold down “command” on a mac or on a PC hold down “Ctrl” and shift, and r. Have fun with your new look! (do this multiple times until you find the look you favorite)

  60. kayla says:

    on shrink ray island when i’m about to be launched into the window it says “jumping off this book ramp would fly me through the window. i would need a pretty good reason to do this crazy thing” IM SOOOOOO FRUSTRATED!!!!! HEEELP MEEE!!!!

  61. Rav says:

    I’m playing on Virus Hunter Island and I was fighting a boss in the brain center last night and it was getting late and so I quit for the night and I finish the boss in the morning and… NOW I CAN’T LEAVE THE BRAIN! HELP. The nerve thingy that you shock to open passage way is on the OTHER SIDE. Any help would be great..

    Slanted Fish: Try contacting Poptropica about it!

  62. Emma says:

    when I go down say like a hole it takes me somewhere else like on spy island I cant finish it cause with the eye glasses shop when he tells me to go up stairs it just keeps me down stairs even when I go upstairs and go into that room do you know how to change that?

    Slanted Fish: Not sure what you mean, but check out our Spy Island Guide for help. If it’s a glitch, contact Poptropica.

  63. Angela says:

    in shrink ray island i was up to the part when you have to drive the car out the window but when i tried to put the battery in the car it wouldn’t let me is there a glitch or something please help

    • Slanted Fish says:

      Each island has its own questline, and walking around and discovering things progresses you further into each story! If you need help with what to do, we have walkthroughs for every island on our Island Help page. Use the yellow blimp to travel to new islands. 🙂

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