FAQ

Have questions about Poptropica? You’ve come to the right place.

If you’re a longtime player returning after years away, you might be wondering, “What happened to Poptropica?!” And if you’re new, you might be curious about all the “old islands” often mentioned but hardly seen. So let’s get into it!

Djinn and Tonic: One of these is the cure for what ails you.

Tip: Use Ctrl+F (or Command+F for Macs) to search easily.


🤔 What happened to Poptropica? 🏝

Where did all the old islands go?

Simply put, the end of Adobe Flash meant the end of many of Poptropica’s classic islands, which ran on this now outdated technology that was laid to rest in 2020. This wiped out about 30 islands made from 2007–2015.

Are the old islands ever officially coming back? When?

Poptropica has brought back some of the newer old islands, including episodic ones, and also released a Steam bundle containing many of these newer classics.

With the transition to Coolmath Games in early 2024, it’s been made clear that there is no official plan to restore the old islands, reneging on Poptropica’s previous expressions of interest to do so.

How can I play the old islands again?

The hottest solution for accessing the classic islands is through Flashpoint, the fan-run post-Flash preservation project. Learn more in our Old Islands Guide!

There is no longer any membership offering access to extra islands. You can however play a selection of newer old islands with Poptropica’s paid Steam bundle.

If you miss old Pop, you can bop to our music video about it, Backspace — a Taylor Swift parody of “Blank Space.

What happened to Mythology Island?

Veteran players may remember a longer Mythology Island than the one currently in the game. When the island was re-released for Haxe in 2020, many parts were removed for an easier experience. However, you can still play the original Mythology Island with Poptropica on Steam.

What happened to the Costumizer?

With the current Haxe platform since 2021, Poptropica removed the Costumizer, the feature that allowed players to copy clothes off of other players and NPCs. They claimed it was because of player complaints that hard-earned costumes were being copied, an explanation which players have criticized.

The Costumizer is still accessible only on PoptropiCon Island, where it is part of the quest, and in the Steam version of the game.

Slipping Standards: Ninja? More like a non-ja.

🖥 Technical Talk 🎮

I forgot my username/password, is there any way to get it back?

If you forget your username, probably not, so make sure you keep your details somewhere safe in case you need them.

However, if you’ve forgotten your password but know your username, you can contact Poptropica support for help in retrieving your account.

Is a Poptropica membership worth it?

That’s something only you can decide based on your finances, desires, and what’s currently available with membership these days. Check out our Membership Tour page for a deeper dive into this question.

Mint Condition: Coinage is the currency of the realm.

I’m stuck! There’s something wrong with my Poptropica account!

Try playing on a different web browser or device, or restarting the island in question via the map. If all else fails, contact Poptropica support for tech help.

Who made Poptropica and when?

Poptropica was founded by Jeff Kinney, the author of the bestselling Diary of a Wimpy Kid book series. It launched September 2007 and was hosted by Family Education Network, a division of Pearson Education, Inc. Poptropica was sold to Sandbox Networks in 2015 and became part of StoryArc Media in 2016.


💙 Fandom FAQ ✨

Can I write for the Poptropica Help Blog?

Yes, we welcome guest writers for our Poptropica fan blog on all sorts of topics, from Clubhouse Tours to Pop 5s! Find out more on our Write for the PHB page.

write for phb

Are you Poptropica Creators?

No, though we wish we were! We’re just regular players like you with a passion for Pop. This fansite, the PHB, is made and maintained by fans of Poptropica.

Check out our Pop Creators Database for more about the team behind the game. To get in touch with Poptropica, visit the contact link on their homepage.

Binary Bard: Or maybe not so binary.

Got more questions? Send us a message or comment below! ✏️

832 thoughts on “FAQ”

  1. when i go 2 poptropica it goes to mainstreet than i go back and back than 4 seconds l8tr it says retuning player or new player all over again than when i go on a diffrent computer it all works than when i go back on my computer and i have no items anymore so that is a relly thu problem do u no how to help

    Codien: The first thing i would do is to go [Tools] – [Delete Browsing History] – Then delete the cookies and the temporary internet files.
    Tell me if it still has a problem.

  2. FOR NUMBER 17!!!
    I may know why that happens. It did that to me too, and once wouldn’t even let me in Poptropica…it just said that room is not avaliable or error connecting or something. The culprit for me was Norton Antivirus. I uninstalled it and replaced it with something else and I am fine.
    By the way, Scary Tomato, do you know how to contact the Poptropica creators by any chance???

    Scary Tomato: I can’t guarantee they’ll respond, but you can try sending a message through YouTube to VladtheViking. 😉 That requires a YouTube account though.

  3. i know where 2 get the map friendly whale.go in nabooti museum and go down to the statue that contains the jewls and a woman will be there click on her.after she explains some details she will ask u would u like 2 try 2 help nabooti island u say im in!then she will give u a map of africa.

  4. coden i know this is really a random question but r u a group of people of just 1 if so are u male or female if ur a boy no affence its just a girl at my school is called that
    xxkissesxx

    Codien: Well its me, Scary tomato and Smockers at the site too. I am a boy and Codien isn’t my real name. 😛 Just my internet name. But thats cool that people actually have that name.
    Scary Tomato: Yep, we’re a team of three. 😉

    1. Are scary tomato and smockers boys too?

      Hijuyo: I (previously known as Scary Tomato) am a girl (though ST was a boy Poptropican), and Smockers is a boy.

  5. hi its me kel again just 2 let u know
    another random question on nabuti island there is said 2 be a giant turtle or something is it true?
    xxkissesxx

    Codien: Yes in the Kaya Forests 😛

  6. omg this blog helps so much!poptropica is so awesome!!!!!!club penguin is stupid.keep up the good work scary tomato,smockers,codein!

  7. How do you get the fairy wings in poptropica I saw a lot of people wearing them and i wanted to knoe cause im really big in the fantasy thin likewizards and dragons and fairys to much info but yeah i just wanted to know! MERRY CHRISTMAS EVERYONE!!!! 😀

    Scary Tomato: They were available from an advertisement a while back, but the only way to get them now is Costumizing from multiplayer rooms if you see them. 😉

  8. scary tomato and the other persons(lol),i heard about a secret room in poptropica.it shows a video in poptropica that theres a secret room between the turtle shell and the pom pom tree.do you know anything about this?

    Scary Tomato: You mean in Nabooti Island’s Kaya Forests? No, there’s no secret room there. 😉

  9. I saw a person with a wand in a chat room. It spartkled and I wanted to complete my cat-fairy costume (still trying to find those whiskers!) but I couldn’t get it through the customizer. Does anyone have any idea where it came from?

    Scary Tomato: That’s probably from the Tinkerbell advertisement building from about a month ago. 😉 You can’t get them anymore, though (because they’re handheld items).

  10. Why does it say its-December 22,2008 5:04am-when its-December 21,2008 2:04pm? ❓

    Scary Tomato: It’s in Hong Kong’s timezone (GMT +8). We probably don’t live near eachother which is why there is such a big time difference. 😉

  11. I sent in a meesage but it never showed up! How long does it take to moderate. Because mine was just asking for help! So anyway if it never shows up:
    I have been having trouble with SuperPower Island. Every time I go on and try to go into a diffferent room it pushes me back. It doesn’t said ‘Error’ like it has to other people it just won’t let me go! What do I do?

    Scary Tomato: Do you mean that it didn’t let you go from Main Street to Down Town? If so, maybe you haven’t done everything it requires in the quest. Try this guide to know what you have to do: https://poptropica.wordpress.com/island-help/super-power-island-quest/.

  12. Thank you Scary Tomato, even though I’m pretty sure I did every thing right. I will tri again then come back here if I need more help.

  13. Sorry, I tried it and I had done every thing. And in won’t let me go into Down Town form the First place. I don’t know why…

  14. y is big nat island not working i can’t click it, i love this game i hav betn al the islands and can not get on big nat island,
    i would love for Scary tomato or som other fan to help me thank you
    hannah 6 year old

    Scary Tomato: Big Nate Island hasn’t been released yet. 😉

  15. Ok I tried it again. Scary Tomato or anyone else I need serious help. What I need to now is: Is the Prison on main street? Because on mine it isn’t. If it is in down town well I can’t get there. There is a police officer by the Down Town sign and he says I need to talk to the Prison warden but WHERE IS THAT? because it sure isn’t on main street. Please help me I really need help! I don’t know what is happening! I’m sorry I am posting so much… Please reply ASAP!

    Scary Tomato: It’s on the left side of Main Street (past the Comic Shop). 😉

  16. SabrinaStarr52: But then it would be to easy to finish the rest of the islands! Like in nabooti, fliying up to the guy who you have to beat in manacala! 😉

  17. is there a prize you can win? many people said when you are done with all the islands you get a prize. any way your site is so amazing!what do i do now that i am done?i come to your site everday. you 3 and everyone helped me finish poptropia. so here is a character that finished at least 2 islands that i do not want (i mean the charecter) : bushr16/tamaexpo. happy wishes everyone!

    Scary Tomato: Well, you win a medallion every time you complete an island, but that’s it. 😉

  18. I have a question. how come there are no comments from Codien or Smockers that they wrote before they became staff members? 😐

    Scary Tomato: There were… I think Codien’s are gone now but Smockers did comment in older posts. 😕

  19. i saw these people with torches in their hands, i tried to use the costumizer but it didn’t work. how did they get it?

    Scary Tomato: It’s a glitch with the cave on Time Tangled. Sometimes when you exit that cave (in the Vikings’ time zone) you can still hold the torch. 😉

  20. speedy dolphin,scary tomato isnt anding any more authers until he needs more help. also Coiden and smockers became authers by well i really dont know that too and also hits are when somebody viwes your page and try to stay on topic there scary tomato i ansered him is this ok? 😛

    Scary Tomato: Thanks. 🙂

  21. Oh Ya I figured, Michitoco88, but I was also just curious when i asked. Thanks for answering for me. 🙂

  22. Is there a certain topic we are supposed to stay on, scary tomato?

    Scary Tomato: For this page, FAQ, the topic would probably be asking questions about Poptropica, or helping people find answers to their questions. 😉

  23. Scary tomato, how come the Poptropica creators haven’t posted for a while? The last post was December 24.

    Scary Tomato: I don’t know. They probably have nothing to post for now – but there’ll probably be some news from them soon! 😉

  24. I think I know a way to e-mail Poptropica! Sign up for the Big Nate e-mail thing. When they email you, check the e-mail address it came from!

    Scary Tomato: I don’t think they check that E-mail, though. It’s probably one of those automatically-generated ones. 😉

  25. but why would u want 2 email poptropica when u could just chat here?

    Scary Tomato: This website is actually not related to Poptropica at all. The Poptropica Creators don’t read this blog. 😉

  26. How do you change your picture on the side were you comment, scary tomato? cause I am getting tired of this face one.

  27. Speedy Dolphin, you need to sign up for wordpress and it looks like you already have. Because your picture is not a dfault one

  28. Thanks, serious spider, and no I haven’t signed up for wordpress, and if I did, I would probably pick a different one.

    Scary Tomato: Then why is your picture not like one of the default ones? 😕

  29. Speedy dolphin. Your picture doesn’t look like a default one though??? For exmaple look at mine, compared to yours.

  30. Scary tomato (replying to comment 251.) I have no Idea. (I thought it was a default one though.) It is kind of strange because I don’t type anything in the website box since I don’t have one.

    Scary Tomato: The avatar usually depends on the E-mail address… maybe the E-mail address you enter in is also being used by someone with a WordPress account? I’m not sure. 😕

  31. Serious spider, Yours is a default one? I thought those weren’t, and again I have no idea why mine isn’t default. Might have something to do with my computer or the type I have.

  32. every time i type the number on the cellphone from nabooti island for the little cellphone i really want it but it says invalid number but when i was in early poptropica i saw a girl in the soda shop with a football.how could that have happened?

  33. i have another question.on poptropica creator blog there is a new blog and it looks like you r in france.what island is that suppose 2 be?

  34. Shymonkey, some of the phone numbers for items don’t work write now, and the football comes with the glitch were you press ctrl+shift+R and it randomizes your charactar you might or might not get it though, if you don’t get it just keep trying again, also they have posted what island the france one might be on the home section of this blog, it said it is part of a french themed island. Hope this helps!

  35. Oh you actually can get the handheld phone by doing the Ctrl+shift+R thing too, though you might have to try more than once.

  36. Shy monkey, we think the Poptropica Creator’s are planning a new Island and the island seems to be about France.

  37. Speedy Dolphin – Actually I thought mine was default because you see lots of shapes in nearly every-ones avatars. But it might be your computer that makes your avatar different. The only ways I know is to change your email adress, in the boxes or sign up for wordpress. 🙂
    NOTE: If you type a differnt e-mail address, it might turn into a different shape.

    Scary Tomato: Yours is default. I thought Speedy Dolphin’s wasn’t, but that doesn’t seem to be the case.

  38. on me and nate that the creaters showed here capton salty was not on there? im confuuzed about that.

    Scary Tomato: The person Cap’n Salty doesn’t appear in the video, but the building does. 😉

  39. Update the 8th question. Add the rocket themed one and the french themed one.

    Scary Tomato: Thanks. The “rocket-themed one” is the same as the medieval/mechanical island, though. 😉

  40. When deleting your cache, does everything you have in icluding other islands get deleted, too?

    Scary Tomato: No, nothing like that. It just helps create more space on your computer or something, so that Poptropica should work better. 😉

  41. Hey Scary Tomato, in multiplayer rooms when I wave my mouse over my poptropican it doesn’t show my battle ranking? Help!!

    Scary Tomato: It might be a glitch on Poptropica, so it’ll probably be fixed soon. Try reading Q-and-A #14 above for help on technical problems. 😉

  42. The thing that is happening to Nervous Lizard is happening to me too. Either way that is coincidence or the poptrpoica Creator’s really did remove the battle ranking.

    Scary Tomato: I hope they didn’t really remove our battle ranking!

  43. Scary Tomato,
    Is it true that astro Nights island is going to open before Reality T.V. island? What is Taking Big Nate so long?

    Scary Tomato: We don’t know if it’s opening before or after… yet. 😦

  44. Relax, ST, I think my computer stuffed up that day. I can see my ranking now.

    Scary Tomato: That’s good to know. 🙂

  45. chilly thunder I found some what ofa anser on http://en.wikipedia.org/wiki/Poptropica it says Astro-Knights
    Astro-Knights will be the ninth island released on Poptropica.[10] The king and queen of the island have been kidnapped and taken somewhere into space. The player must assemble a space vessel and use it to rescue the monarchs. The release of this island is set for Spring 2009 and is planned to come before Reality TV Island.[11]

    Reality TV Island
    Reality TV Island will be the tenth island released on Poptropica

  46. Someone above asked for a “Fantasy Island”
    involving a king,queen, and princess. Similar to Astro-Knights Island.

    My point is that it seems that there is a small chance that the Poptropica Creators are viewing this blog.

    What do you think?

    Codien: Maybe they are…
    Scary Tomato: I don’t think they are, but you never know. 😛
    Codien: I Hope they are. 😀

    1. They are! One time I was reading the creater’s blog, and they said something about this blog! No joke! It said something about changing formats here.

  47. where did the music shirts on poptropica come from??i thought that maybe they came from one of those arcades like the disney 1s so i went 2 every island and i did not see them…where did they come from???

  48. kisskissxxxx: The music shirts are of the different new girls outfits. The paragraph on this site about it reads:

    Poptropica has made many new items as informed by katie. These items include many new vests,new shirts, and also new pants for the ladies! There is also a new pink tie. I havent seen any of the new clothing from Poptropica but it seems like they are good!

  49. Comment #280, I think they look at this blog because that’s why they got rid of the F5 feature. I think it was a close Poptropica Creators’ secret.

  50. I have something to say that backs up what I said on Comment #280 and what Grumpy Wolf said on Comment #287.

    Try googling any of the following:

    Poptropica Help
    Poptropica Blog
    Help on Poptropica
    Best Poptropica Blogs
    Blogging Poptropica

    Poptropica Help Blog is always one of the first 3. I could continue naming things you could put in the search engine, but it will take forever to write them.

    So, the Poptropica Creators probably googled one of the above or some term that isn’t here. Then, they clicked on one of the first things they saw to find out what secrets had gotten out, what people thought of poptropica, etc.

    What do you think?

    Scary Tomato: That’s possible. I don’t know for sure, of course. I wish the flying cheat hadn’t been fixed! 😀

  51. Where would they put an ad building on Big Nate? I dont c an empty space on Main Street. 😕

    Scary Tomato: For now I don’t know, but we’ll find out when and ad arrives there… 😉

  52. I’d like to mention a way to get the goofy glasses. Here are the steps:

    1. Take the blimp to Spy Island.
    2. Walk down Main St. until you see Dr. Spyglass’s eyewear. Click “ENTER”.
    3. Walk down the row of dummies until you reach the one at the far right. Click on it.
    4. Click on the goofy glasses. You now have them!!!

  53. I have even more proof that Poptropica Creators might be viewing this blog.

    Popfan Comment 97 on the Costumes page asked for white and blue shirts for the girls. Now, there are now vests in that color, which got added only recently.

    Please reply, PHB.

    Scary Tomato: That is possible! I hope they are… 😀

    1. You know? If I was a Creator, I would go to this website, because ALMOST all the other ones are very disorganized. Just saying.

    2. Even stranger, I saw a comment on Legoless’s blog, saying sometihng about wanting a grapple bow for Spy Island. And another commented, that they wanted a laser pen or something which could melt metal. And it really did happen. I’m pretty sure the comment was written back when Spy Island was still not released.

    3. And once I saw someone say they wanted a laser gun on Astro Knights, and now we have Laser Lances. And that comment was made in May.

  54. My items are all gone when I log in. I have already beaten all the islands except Big Nate. I had a few items in the beginning, but now they are gone. I already tried deleating browsing history but it did not work. Any more suggestions? HELP!!

    Scary Tomato: Did you click “Save and Quit” at the bottom-right corner of the screen just before logging out? Make sure you do! 😉

  55. Yes, I have already clicken ” Save and Quilt” when I just started, but after I got onto Big Nate, it wanted me yo save again and my items from all islands were gone!

    Scary Tomato: You need to click “Save and Quit” every time you leave Poptropica; they don’t automatically save for you. 😉

  56. Around poptropica, I see alot of people holding wands. How can you get them and where?
    -Hollowlog

    Scary Tomato: They were from previous advertisement buildings, such as Tinkerbell and Wizards of Waverly Place. It’s not possible to get it at the moment.

  57. Hi there! I am Miss. A2. I saw that the sign that says like Astro-knights island is coming on in spring, but it never did, It is almost summer already! So do you know when Astro-knights island is going to open? And do you know when is reality tv island coming on? LOl! thx for answering! 🙂

    ST: Actually, summer officially starts at around June 21, so AK Island isn’t late yet – but if the Creators don’t speed up, it might get delayed (no offense). Reality TV is coming later this year. We don’t have exact dates for either island yet! 😉

    1. Poptropica Help Blog Staff

      I am wondering if you will allow me to answer
      questions on the PHB. Like a little extra help because there’s only four of you. Thank you.

      Invisible Drummer

      ST: Of course you can! You don’t have to be a staff member to help; you can easily reply to people’s comments if they need help. That would be great! 🙂

  58. I’d just like to say to Hollowlog that if she wanted it she could use the character customizer(T-shirt button :D) to get the fairy wand. Thanks!

  59. Actually I think it was fixed. it was having problems due to the high “traffic” rate for the new island,AK, early opening. Tomorrow it will open for all, but I think the traffic will have passed by then. 😀

What's popping, Poptropicans?