
Are you ready to unlock some super secrets and become a glitcher?
Glitching, the term used for using glitches to one’s advantage, has a big part in the Poptropica community, and its users are known as glitchers. On this page, we link to several resources for Poptropica glitching. Up your game!
๐ Avatar Studio Gift ยป
Our Avatar Studio Gift is a present to the Poptropica community, containing a compendium of usernames that will allow access to rare (typically uncustomizable) costumes on Poptropica by way of the Avatar Studio Glitch, commonly known as ASG.
๐ Card Collector ยป
Use with caution: this tool may cause your account to not load.
This tool allows you to add item cards to your inventory with the click of a button. For the “Card” field, enter an ID number from this item ID list (or this one) for the item you want. Developed by Dangerous Icicle.
๐ Flashpoint for Old Islands ยป

The end of Flash meant the end of lots of old islands, but through Flashpoint, a fan-run preservation project, you can still play these fandom favorites.
๐ฎ Name Genie ยป
Just by filling out a quick form on this site by KeithSammut, you can automatically have your very own custom named account on Poptropica!
Please read and understand the following before sending a request:
- Custom names can only be applied to new accounts (as in, not existing accounts), so you will need to specify the username, password, and gender for the account you want.
- Names that are not a standard Poptropica name will appear in-game (in common rooms and the friends list) as Poptropican Lizard. You may request up to four parts to the name (three spaces maximum) or else there will be an error. We recommend one or two parts. Be creative!
- Note that inappropriate names will be blocked by the filter.
Have fun with your new custom name!
If you know of any other working cheats, glitches, and codes that youโd like to share, comment below! Plus, check out all the comments below for more tips.
Is this supposed to happen? i used medusa on myself and it gave it to me and the only way i can get rid of it is if customize it away!
Umm yes lol
HAR HAR HAR!
new glitch!!(DO THIS BEFORE BEATING THE ISLAND) go to spy island then look for the random person. wait for their hair to get zapped off, and then customize them. you should get a top hat the same color as your hair
i really wish i could customize the ropes or chains for obvious reasons ๐ฆ
The reasons are not obvious and I’m a bit confused/concerned.t
Same
I found another glitch! In Wild West Island, when you drink the shrinking soda, and then hop on your horse, dismount, then get back on, wait till it poofs you, your horse will make your horse bigger! ๐
Also the SUI customizing glitch doesn’t seem to work. And the dog, cat, and robot glitch sort of works, I could get them on the customizing window, its just that I can’t customize most of them. ๐ฆ
Fishy, how do I get the ‘Customize Everything’ glitch to work? I try to customize the racing girl in plaid’s lips on Monkey Wrench, but it never works for me.
slanted Fish: That glitch doesn’t work anymore, but you can use ASGs to get lots of cool costumes. ๐
they fixed that bug, you can’t get any special costumes on SUI islands any more.
iPop isn’t loading ๐ฆ
Apparently, there’s a new download, but I don’t know how to get to it! (If, of course, it exists.) PLEASE HELP!
Hey, so I tried downloading the iPop thing but when i click on iPop-R3.exe it says: This application was configured to use a bundled Java Runtime Environment but the runtime is missing or corrupted.
Any suggestions?
Maybe you need a bundled Java Runtime Environment. I’m not sure though. Hope that helped!
if any of you want to look like Odin go to my closet my username is marin123211
Does the program iPop still work? I’ve tried doing it, but I seem to be having trouble.
slantedfish: Yes, it should still work. What are you having trouble with?
I’ve been having trouble as well. I can’t launch it.
Try re-downloading it and launching it from the new download.
How do you get to the new download?
By new download I am referring to the re-downloaded iPop. So download iPop to your computer again in the same way you did before, and open it from there.
I did so, but this message popped up:
“Implement exception handling and contains information about an exception.”
HELP!
Maybe try deleting all iPop files you have, then downloading it again? Remember to open the right file as well: .exe extension for Windows and .jar for Mac. For Mac, be sure to have Java downloaded and updated to the latest version.
You know usually I just go to my downloads in my file folder to get to it and it works.
Guys they forgot to make the bird follower members only! Hurry and grab it before they patch the glitch!
which bird?they havea TONof bird followers.
YAYAYAYAYAY IPOP IS AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!
Yay! Can you help me launch it?
Whats the problem?
I don’t really understand how to do get the gold cards from the Poptropica SWF cheat into my Poptropican’s inventory. Could someone give me a step-by-step version?
Thats what ipops for, just type the item code, for example number 13 is the shark fin, if you type that in, well you get it!
i cant use ctrl shift s
This only works on non-SUI (that is, not the sound updated islands).
how do you get the poptainium light saber
Well… it was released last year in June, now it expired… but I don’t know how to get it either.
The ASG doesn’t work for me.
It’s simple, go to the Avatar Studio, type in a user name hit the re load button at least 5 times then go to your game and hit refresh, the button near the arrows at the top.
I thought I might as well add this, although it’s not really a glitch:
When using iPop, you don’t have to log all the way out. Just go to your friends lists and exit it, it sort of works as a replacement.
It only works on SUI’s though. Still, a practical way.
I cannot enter my account! I log in, then the interactive loading sign comes up but goes on forever and I can click on the black to make the “Poptropica” logo freeze… HALP :(((
Um, I’m not totally sure if this will help but if you’re on incognito mode poptropica won’t work. If your on a regular browser try logging in on a different account and friendyiur main one. If that won’t work then maybe you could get the app and import the look and see if anything is wrong. Or try a friend’s computer…
I play animal jam but i love poptropica aj eh thank you so much this really helped!
Hey I have a question, what is the ironman costume ad item code?
I have no Idea how it worked but when I was at the freind page every body started doing the robot Dance.
Ha ha, for real?!
it the best! It works anywhere there is any poptropicans.just don’tuseit for a while. I’mpretty sure you did that!:)
Cool! Did you activate the robot dance just before entering friends and accidentally pressed space bar or did it just happen out of the blue?
I don’t remember but I didn’t have the store item at the time.
This is the message I get when I try to launch it.
“The Java JAR file โiPop-R3.jarโ could not be launched. Check the Console for possible error messages.”
What should I do?
Launch iPop, I meant. Sorry!
Try re-downloading iPop and opening it again from the new download this time, discarding the old one.
The issue seems to happen when you don’t properly sign out of an iPop session (by clicking sign out and then close at the bottom), and/or could be caused by checking the box that says ‘Remember me’ (which isn’t working in the R3 version).
Oh, okay! I’ll try that! Thanks!
P.S. Can you add “slenderman2371” to to the asg list? Thanks again! ๐
i tried to add everthing173 but i cant get anything from his closet
Liking the new Modify-a-Poptropican glitch! ๐
ghdbook is not working anymore
Can you please add all avatar parts IDs in the avatar parts document.
Number 1 Theres way to much stuff in poptropica for that to happen. Number 2 You can add stuff like backgrounds and special effects to your player, but they have like 1% chance of glitchers ever finding them. Number 3 Ad costume codes like ad_dxd_ironman have expired and even if you typed them in things like ipop or M.A.P they would never appear.
THE GLITCH IS FUNNY
Do you have any more dummies with dummies in their closets?Please bring more!I am desperate!And I know I am stupid But PLEASE!!!!!!
Okay, so this glitch is weird. The Poptropica store deleted winter popgum from my items! When I tried to buy it again (when I had enough), it didn’t let me (but it didn’t say I didn’t have enough). Someone please HELP!!
http://static.poptropica.com/items/item3513.swf
Is there a way to see the whole thing?
This
is
simply
amazing!
Hey I got a new glitch! In sui islands, pick any character that you wan’t the facial hair from
and put that character in your customize window. Go to the square wear it you see the customizable parts. then click it again. Then click the blue sign on the right. Pick any costume. Then the facial part should be their.
to be purple guy friend search friend steveer2
I think I found a new glitch but I’m not sure.I went Wild West Island while wearing Hades’ Helmet (from Mythology Island) and holding a shrink ray gun. Then I shrunk someone and I turned big! I shrink someone else and the effects reverse, I become normal sized again. (This doesn’t work on Home Island… and I’m pretty sure it only works on Non SUI islands.
Why is that whenever I’m at skullduggery I try to get the gold coin but sends me back to my balloon?
if you go on spy island in the docks you can get a trash can lid hat by customising the guy in the trash can
So… I tried out the Ad Transporter… And… uh…
Here I am at Shark Tooth, an Island I hadn’t been to before using the Ad Transportor. http://s18.postimg.org/mnh8gxewp/poptripca_glitch_1.png Notice the inventory? The vent blueprints from 24 Carrot has mysteriously gotten into it! None of the other inventory sections that have these ad items included anything as strange as the blueprints.
It’s a weird glitch with the Shark Tooth inventory – not the Ad Transporter. It’s just an extra item, though, so no harm done.
An easy way to save outfits is to make a new account and put them in that outfit and then return to your normal account and ad them as your friend.
Is iPop available for Chromebooks?
Chromebooks run on a different OS than PCs or Macs, but if you can get it to run Windows or Mac OS, you may be able to get iPop to work. ๐
Is iPop compatible with Linux Lite?
slantedfish: If it can run .exe or .jar files.
Thanks!!!
How do you work SWF items?
Flight glitch -_-
1. get a costume with a sword(samurai, sky hawk, masked hero, ***)
2. costumize the sword
3. get on a high place
4. start running
5. when you are about to fall off press space
6. you should glide for a few seconds
Double jump -_-
1. do steps 1-3 in the flight glitch
2. jump off and press space as soon as you jump
3. if you hit the ground before you jump again then you start rolling
*** ALMOST any handheld item that does something when you press space works(most store bought items from costumes should work)***
I’M NOT SURE IF THE GLITCH IS 100% MINE!
Sorry doesn’t work on some islands.
HELP! I can’t play any episode of survival island and i completed every islands besides the members only and most of the Bordem Busters! (It’s a problem with my account because I can play it on my friends account!) (It’s not a problem with my browser either) (log-out log on doesn’t work) (It might be my wifi but i still can play multiplayer games) plz HELP!
wat r da room codes 4 nabooti? tell me plz.
Room codes are the thing you put after the
static.poptropica.com/framework.swf?
Example:
static.poptropica.com/framework.swf?desc=NabootiMain&island=Nabooti
the desc=NabootiMain&island=Nabooti would be the room code
I want Modify A Poptropican to be restored.
Looking for this to bring back the coding for Modify A Poptropican? https://web.archive.org/web/20170606130113/http://map2-0.weebly.com/
Is there a way I can see images of the Item Parts so I’m not guessing based on the names?
Thanks!
Sorry, we don’t have a comprehensive image list for items. However, the next closest thing you can try is the ASG page, which gives images of full costumes, and you can selectively pick parts with iPop.
Could you devote a new place for the comment s there are so many and it keeps bumping me back up to the top of the comments because more r loading(i think)
This page doesn’t display every comment all at once โ you can view even more by clicking “older comments” near the top of the comments section. If it bumps you back to the top, just scroll down to find your comment among the more recent ones, which should be at the bottom.
Hey does this count as a glitch: When you get the bat rangs from the lego batman movie ad and knock someone back with it gravity wont work on them
That’s not really a glitch since the Batarang item was never designed to have an effect on anything in your surroundings; its only function was to be thrown and then returned to you.
I recently completed Red Dragon Island, and discovered that keeping the items used in training is a lot simpler than you’d think- I merely made sure I had the item I wanted to continue holding equipped before the dragon battle began. I still had said item when I left. You might want to address on the page that changing you skin color may not be required for this to work.
Thanks for the tip! I’ve heard similar reports, so I’ve removed that step from the instructions. ๐
Also, I have a request. I take it that you yourself, Slanted Fish, have used the ad transporter before? I’d like if you could recommend certain ads that offer cool costume parts or effects that are only obtained through said ads. There are SO many ads on that transporter, and I don’t have the time to sift through them all for the coolest items. Any particular ads you’ve used?
I have given the ad transporter a try, but not enough to know which ads have the “coolest items.” If you’re wondering what each ad contains, you can try searching for its corresponding post in the PHB post archives. We have written about many of the ads when they were around, though perhaps not all of them.
If it’s clothing you’re after, you may want to check out the “Ad Attire” section of the Avatar Studio Gift page, which has costumes from lots of different ads.
Another question! Regarding the name genie- if I have my name changed through the name genie, but the name is a possible in-game combination, will it still show up as “Poptropican”? And if said new name is an in-game combo, ( Fierce Crown, for example, is my Poptropica provided name ), then will I still have to create a new account?
With Name Genie, any custom name you create has to be a new account, meaning you can’t change the name of an account that already exists. If the name you choose is a possible in-game combo (like Fierce Crown), the name you chose will show up in-game. If not, it will show up as “Poptropican” in-game, but you can still see the custom name on the Avatar Studio. Hope that helps! ๐
Can you add this? https://poptropicamylittleponyislandideas.wordpress.com/2017/11/10/how-to-become-a-cat-or-a-dog-on-poptropica/
That’s basically the ASG, which we already have a page for.
Fine. https://poptropicamylittleponyislandideas.wordpress.com/2017/11/18/poptropica-costumes/
Can you add this: https://poptropicamylittleponyislandideas.wordpress.com/2017/11/18/poptropica-costumes/
BTW on the promo code skullbook has expired so you should remove it
Hi! I need help. I want to play PoptropiCon Island but I do not want to lose my current outfit. And I am not a member so I cannot use the Closet. How can a non member save their current outfit?
Oh my gosh, the craziest glitch just happened to me!
I signed in and went to the common room on Home Island. When it didnโt come up that quickly, I just gave up and pressed the back button, and it loaded fairly quickly. But then I saw the most monstrous character anyone could ever have seen in their life! (Sosososososososososooooooo sorry to anyone whoโs outfit looks remotely similar to this.) She had bright, eye-scorching primrose-coloured hair that belonged to the purple surfer girl from Mythology Island, and brownish skin. She had a purple and pink striped tank top on, and I couldnโt even tell if she was wearing shorts or a skirt! And her mouth was grumpy. Enough said. And I was like, OMG PLEASE TELL ME THIS ISNโT MIGHTY FANG PLEEEEEEEEZ and I went into Friends, and it was like, First ya gotta save your game! and I was like oh, phew. Then I closed the tab because I had enough of this nonsense.
Um, did I mention that Amelia was just asking me that question she asked, and I was like NO, and then I was like IโM READY TO GO, BUT THE ENTIRE TIME I COULDNโT MOVE THAT POPTROPICAN????
Hi, Slanted Fish!
Thanks for all the great glitches and help ๐
I’m using the amazing program iPop! I wanted to see the different items that I could put into my account using the Card ID’s. It’s really helpful to preview the items on the SWF links so I can see them. However, all card ID’s over Card ID 3376 cannot be viewed on the SWF links. Is there any way that I can view them?
Sorry for the trouble and thanks for your amazing help! I love this website!
type in supersiuitem3376 to this page http://www.poptropica.com/avatarstudio/
i made a machine which you can wear user otherโs closet directly: http://popmodify.tk/closetwear.php
Doesnt work to me
if you want to view the item , type supersiuitem + the item id you want to view to the
http://www.poptropica.com/avatarstudio/ website
I have this yellow smiley balloon that I cannot seem to get rid of and it it driving me crazy! Does anyone know how to get rid of it? Thanks!
Did you try customizing as a poptropican with a hand held costume part, using that to get rid of it?
The colorizer on Modify A Poptropican isn’t working for me.
The description on supersiu’s Closet Adder is incorrect; it’s basically just an ASG Machine. thanks
Thanks for the tip, MM.
Hey guys I think I found a glitch in the mobile app version of Poptropica where you can get a handheld cup from 24 Carrot Island. https://youtu.be/EdOXf_wXEb0
Sup guys!
I’m using iPop on windows 10 (yes it works!) and whenever I type cyberJester in the Facial field, it won’t give me Binary Bard’s red eye.
So I put on some MLG Glasses (first meme in Poptropica so far, XD)
Link to view my avatar: http://www.poptropica.com/avatarstudio/avatar.html?a=beVV5UTZPVkVwZlZHVmhiUT09
How do I add people to my friends list?
Thanks.
You simply go to a common room and request someone to be you’re friend.
Unless if you want to add specific Poptropicans, I believe idk made some sort of directory. Although, I don’t know where the link is.
You can access the old friends feature with this link from idk.
The multiverses don’t work anymore ๐ฆ
How do you get a Daphne Dreadnaught costume?! She’s super hot!!!
Don’t know what happened, but I closed my laptop while I was in the 24 carrot common room, and when I opened it again, it said I was disconnected from the server. I clicked Okay and i was somehow teleported to reality T.V, even though it’s members only and I’m not a member.
can you change your name?
Just a heads up: The Item IDs for iPop are a little outdated. (store items, AD items, member Gifts) If anyone knows codes, please tell me lol
Ok, I actually thought of using iPop but saw how it doesn’t work on Windows 10 and newer operating systems which is quite unfortunate for me. But I’m only after the costumes, and ASG is not doing quite well for me. Well, MaP did the trick, it’s more efficient to use and I don’t have to go to this Glitching Page anymore (for the non-SUI link directory ’cause they removed old-school islands last year). MaP is quite useful for me, and I regretted discovering it only yesterday.
I tried it for windows 10 and it worked for me just fine!
I have a problem because I fixed a glitch on “escape from pelican rock” and it sent me back to the dining room. I had the mixer, but when I sneaked out of the vent at night, and tried to pop open the cover for the drainpipe, even though I had the mixer, it would not let me. I then went back and tried to start the food fight all over again, but when I tried to mix the potatoes, after turning on the fan, it would not let me. SIDE NOTE: when I tried turning on the fan then stirring the potatoes, I would have started the food fight all over again, and I would have started the food fight all over again. Can somebody tell me how to fix that problem, if possible, for I do not want to have to start ” escape from pelican rock” all over again. say ” Levi ” in quotes or something, if you are addressing me.
Never mind.
I fixed the problem by connecting the drill bit to the mixer. Sometimes, you cannot believe how easy something is, even though you do not make it easy
I can’t play Lunar Colony with the Old Island Directory for some reason… When it comes to the part after the asteroid belt, it’s just glitchy. I can’t grab the toolkit and I also can’t go down because I’m just walking on air instead of floating
A lot of the older islands were built on Flash, a technology that’s now outdated and will soon be unsupported on web browsers. This means that there may be bugs in the game like the one you encountered, and unfortunately, there’s not much that can be done about it.
I’m pretty annoyed because when i try to use the Old Island Directory, instead of taking me to the island, it takes me to the original menu, when my account didn’t exist. Is there anything you tell to fix this problem? If so, please do it soon. Kind Regards, Not-So-Chilled Playa.
Same here!
Same here too!
Is it still possible to make ASG accounts? I tried making one and it has the bowtie but the ASG Machine says it’s not a valid account
I’m not sure, but if not now, then definitely in the near future as the ASG will become obsolete when Flash will no longer be supported (the Avatar Studio runs on Flash).
This really, really weird glitch happened in the arcade… (when I was still wearing my old outfit)
woah
Can someone help me with swfs?
Does iPop still works? i tried using ipop r-4 but it wouldn’t let me log in using my account name and the community key
It doesnt work anymore.
Is there a glitch to copy any poptropicanโs clothing? I can create a TON of really cool and rare asgs if thereโs a way to do so
No, it will be misused. Make ASGs another way.
Found a new odd glitch, apparently the new Croods follower works as the Polar bear in Timmy Failure island.
https://streamable.com/5skmri
Update, it used to work as the bear but now the creators patched it when I dmโed them, but the croods follower still does the โinjured poptropicanโ moving when you throw a bonbon at it
https://ibb.co/SJYq9bn
nice, but how did you DM the creators? what did you use? (email, discord)
I meant developers and I used Twitter, they respond every once and a while
Jeez I meant โin a whileโ I hate using this blog on mobile everything gets autocorrected to something else
You can disable autocorrect in your mobile device settings.
I know, I didnโt mean I HATED autocorrect that was just me speaking in the moment out of emotion, I actually like autocorrect its really useful and helps sometimes, I guess I just hate my habit of not rereading what I write before I post it, and my inability to delete comments with spelling errors on here. ๐ Thanks for the advice but I feel regardless Iโll keep it on and work on changing my habit.
SF, why did you delete all the other glitches? There are only SWFs, easter eggs, and coded gliches
Only the ones that donโt work anymore were removed.
Thanks for putting Beat ‘am all, SF.
Also, just saying, Beat ’em all might not work right now because I added in some code which actually completes the island but they don’t use IDS, they use island names (e.g. Carrot_as3) so Beat ’em all won’t work right now.
OK, Beat ’em all is now working, and it ACTUALLY completes the islands now.
Did anyone try out the Poptro-Closet ?? Was it working?? It did not work for me
Neither to me
Can someone add the card collector again, I never had the chance to use it, and I feel like a ton of people would rather have it still up
Nope. Sorry. People can bypass membership with it, and that’s bad for pop. I decided to keep it for myself. Everyone is asking me this question. Card collecter was easier to code than beat em all.
๐ I understand, do you think you can create a tool that shows you all your store items and allows you to use them? Because In the old inventory, on old islands, I had over 40 pages of stuff, but now since I canโt go to old islands and use old inventory because I have no membership, Iโm stuck only on sui islands and my inventory barely shows 1/10 of my stuff so it looks like Iโm a newish player when in reality Iโve been playing since 2008 and used to have nearly every store item.
Created by idk https://server.idkonpop.com/pop/teleport/?short=storeInventory
Doesnโt work for me, it doesnโt show my inventory it shows an โUNDEFINEDโ player, but just forget it, no game should be this much trouble for it to be enjoyable, poptropica will eventually become a pay to play game anyways, based off of how theyโve nearly made every aspect of this game members only, I guess Iโve just came to the inevitable realization of how unenjoyable and how unappealing this game really is, thanks tho, but Iโm not gonna try anymore, especially for a slowly dying game, I guess this is a goodbye for now, might come back in 2 years or so, but this game at the moment really isnโt worth any support by non members, thereโs literally nothing enjoyable about it. ๐
Hey man, you’re not alone in that, Pixel Gun 3D has pay2win players and in the play store if you check its reviews and complaints there are no responses from Cubic Games. There are tryhards and 3 category spammers in like every map I played in (mostly in Arabian Dust is where I mostly play at) ๐ But maybe I’ll be a 3catspammer soon when I get good weapons. Pixel Gun 3D is getting dead anyway that’s what people said.
But don’t quit yet pls I saw in my inv that the shrink ray gun finally came back!
Not only that but there’s some other stuff added that I didn’t realize that I bought them before and forgot about them!
Thatโs another thing, Im already missing dozens of items, and each week that I used check back, i always lose items, i might possibly come back on holidays Ig, to check on whatever limited update there will be, but other than that, thereโs really nothing to stay for, waiting for islands to be converted, I find to be pretty pointless because Ive already played every island at least twice before most got restricted to members, I feel like the game just isnโt fun at all with itโs current state, new things might spark some bit of joy, but nothing much, I donโt mean to sound negative, but they basically didnโt do much in the last half a decade and itโs pretty irritating to see them focus on pointless cosmetics for members only
They did alot, porting it to haxe, flash as3, Poptropica worlds
Also you should actually explore the glitches, not just see oh it doesn’t work cause it does
I mean you can sometimes visit poptropica and play another game in the meantime that’s what I’m doing. I finally hit level 65 in Pixel Gun 3d after some weeks of grinding. There are some toxic players tho.
I don’t play poptropica anymore anyways lol rip
For some reason the โCard Collectorโ glitch doesnโt show up on this page for me ๐ง
Card Collector was taken down by its creator over concerns that it can bypass membership requirements for some items and therefore disrupt Poptropicaโs membership business model.
yo, i got a follower and a power/prank (im not sure) and they are both membership only yet I have never bought any. I think it may have been because it was obtainable back then without membership. My question is, wil poptropica delete my items like in the future? or no?
Can’t guarantee whether or not Poptropica will catch on and revoke the items, but it seems unlikely. Enjoy the items!
Man! I want that!
Want what? I made card collector come back (itโs better now)
I got another glitch go to poptropicon island and then go to home island then go back to poptropicon and your face will turn black but I don’t know how that even happened to me
When I logged into my Poptropica account, it just loads forever. Is that a glitch?
Never mind. I did an ASG, and logged back in, and it was fine.
that happened to me yesterday
I’m trying to wear an ASG that I got with the ASG machine, and it keeps saying, “Save up to 30 looks in your very own costume closet with membership.” This is driving me crazy. Is this a glitch?
You can’t save outfits in your closet if your not a member. It’s kind of annoying. Sorry.
The Old Island Directory is really confusing, but I really want to use it. I’m downloading the 7Z archives right now, but the instructions after that is kind of hard to understand. Could someone explain this to me please?
And how can I open the file on Chrome?
Mmm…my laptop isn’t mine sk it has some restrictided settings as it’s my moms work laptop…ahh i would help but sorry..why not try a vid?